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Salesforce Lightning

Ease Your Path to Salesforce Lightning

Long-time users of Salesforce rightfully have been leery of migrating from the original user interface, called Classic, to a new user interface called Lightning.  Launched in 2015, Lightning is a modern user interface that facilitates customization without code, enables a consistent, responsive experience across devices from PC to tablet to mobile, and makes it easy to connect a growing number of apps into the Salesforce interface for seamless user operations. Lightning is different from Classic in significant ways, and therefore needs to be approached with intent.

The West Coast Consulting Group team has worked with customers in every stage of Lightning adoption: from new Salesforce deployments over the past few years that started with Lightning and optimized their processes with Lightning-only capabilities, to long-time Classic users who have gone through the upgrade, to organizations for whom the time is not right to migrate from Classic but are working with us to develop their plan. We want to share the benefits of our customers’ experiences with you. (more…)

The State of Healthcare Digital Transformation in the Era of COVID-19

The healthcare industry has been catapulted to the forefront of our attention over the past several months, and has performed heroically.  All healthcare workers, whatever their role, deserves the rounds of applause, all the howls, each and every banging pot and pan, and a million times more, at 7 pm and at every other hour of every day.  West Coast Consulting cannot thank you enough for all that you have done.

The healthcare industry’s rapid pivot to accelerate testing, diagnosis, and treatment during a pandemic has pushed into the background other operational concerns for now. But other operational  challenges remain, and their importance will re-emerge:  a need to improve the quality of all healthcare services and thus the outcomes; a continued drive to reduce costs; and a mandate to improve productivity and efficiency at the same time.  While healthcare IT transformation initiatives are not top of mind at the moment, their long-term benefits are still compelling.  And there are some fundamentals that can and, quite frankly, should be managed in the interim. (more…)

Is It Time For Lightning?

Change is hard.  Changing our personal behaviors is hard enough, so changing a team’s processes or those of an entire organization consisting of n individuals is harder to the nth degree.  But there will always be opportunities to change for the better, and moving to Salesforce’s Lightning user interface (UI), a revamp of what is now called the “Classic” UI, has a lot of good things to offer your team.  To help you manage your organizational challenges when considering and executing your Lightning upgrade, West Coast Consulting Group wanted to summarize a recommended approach that has worked for our customers.

The Salesforce Lightning experience is a significant step in the platform’s evolution, delivering not only a new graphical look and feel to your reports and dashboards, but a host of new features that deliver both increased user productivity and embedded analytics that will make your business more efficient, whether you are a small business with a handful of Salesforce users or a large multinational corporation. (more…)

Patient-Centric Health Care

Healthcare provider operations are a complex balancing act of pressures from numerous stakeholders with a lot of influence: payers/insurance companies, local and national regulators, and suppliers and pharmaceutical companies with a lot of influence, just to name some.  But in the middle of these sometimes-opposing forces sits the patient, and today’s healthcare companies are looking for ways to evolve their operations to ensure the patient is at the center. Patient-centric healthcare processes ensure that a provider can instill the greatest trust, increase satisfaction levels and maintain strong, ongoing relationships with each patient for a long time.

That’s why Salesforce created Health Cloud, a solution tailored for healthcare providers and consisting of a packaged configuration of its Service Cloud platform. (more…)

Healthcare Accelerator

Healthcare acceleratorThe healthcare industry has been rapidly changing over the past 3 years due to regulations such as the Affordable Care Act.  Because of these regulations and new outcome-based reimbursements, healthcare providers are treating patients like customers – putting patient relationships – not records or revenue-cycle management systems – at the center of how care is delivered.  As a result, providers are being more proactive than reactive in their treatment.

West Coast Consulting Group’s Healthcare Accelerator, released this year, is built on the Force.com platform.  It provides patient relation management and a 360 view of the healthcare patients enrolled in Payer programs, including Medicaid or Medicare. This healthcare accelerator package provides a comprehensive baseline for satisfying requirements of most insurance and caregiver agencies in managing their customer data. (more…)

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