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Our Favorite Trailblazers: Benafsha Irani

Benafsha Irani, founder of West Coast Consulting Group. Benafsha Irani is a force to be reckoned with. As the founder of West Coast Consulting Group, Benafsha has traveled the world, launched innovative apps on the AppExchange, and helped grow and scale her business — [...]

February 17th, 2022|Salesforce|

WOSB Certified

We hereby proudly announce that West Coast Consulting Group has been certified as Women Owned Small Business (WOSB) by the U.S. Small Business Administration. While there are many benefits to various organizations partnering with a WOSB-certified business, the following are the top four reasons: (i) Tax [...]

Google Hangouts on Web Redirecting to Google Chat

Starting November 1, 2022, Google Hangouts on web will begin redirecting to Google Chat on web and Hangouts will no longer be available. What does this mean for End-Users? In February 2022, Google had announced to make Google Chat the default chat application by turning on the “Chat preferred” [...]

September 19th, 2022|Apps, Google, High Tech|

Use CloudCollect to improve your Collections Cycle

Small and large organizations alike have to manage the difficult task of collecting their customers’ bad debt.  But not all organizations have the same resources to do so. Large private companies employ fleets of collections agents to pursue customers for non-payment, and ultimately write down and [...]

February 23rd, 2022|Finance, Salesforce|

West Coast Consulting Group Awarded by CIO Review

West Coast Consulting team has been awarded by CIO Review 2020 for being the most promising CRM Consulting/Service organization.  The main reason the WCG team has been awarded by CIO Review is due to our ongoing commitment to innovation and customer success.  We bring our combined expertise [...]

Success with Service Cloud

Service Cloud is a valuable module for any organization that needs to deliver excellent service levels to a customer base where they want to sustain a long-running relationship.  Customer Service teams use Service Cloud to access information – both general about your products or specifically about [...]

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