West Coast Consulting Group creates customer success by deploying Service Cloud to optimize and reduce contact center times as well as improvise processes to seamlessly bring in data that makes the Customer Success team more engaged and able to quickly resolve the customer issues.

Key implementation features include:

  • Implement Service Console using Industry best practices
  • Enable Digital Engagement using Communities and Knowledge Article Management
  • Data alignment to access customer order and purchase information
  • Migrate data records from legacy systems
  • Real Time Dashboards and Reports and eliminate the need for countless Excel spread-sheets to manage Customer Success
  • Manage Patient/Member information in the case of Health Care organizations
  • Interact seamlessly with Constituents in Public Sector to quickly solve inquiries in a timely manner
  • Connect back-end Financial, ERP and Claims Management systems to obtain information to be rendered in a seamless manner in the Service Console