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Salesforce and West Coast Consulting Group Present an Executive Dinner with Dr. Josh Newman

Looking forward to hosting Salesforce Chief Medical Officer, Dr. Josh Newman, and a select group of executives for an exclusive dinner on Wednesday, December 5th, at the highly acclaimed Bourbon Steak inside the Fairmont Scottsdale Princess in Scottsdale, AZ.

We hope you can join us for this evening of delicious food, networking and insightful conversation around industry trends, how companies are adapting, and what the future of Healthcare and Life Sciences will look like. Register Here!

December 4th, 2018|Categories: Events, Salesforce|

Making 2019 Significant for Your Business

Salesforce’s annual Dreamforce event took our home city of San Francisco by storm a couple of months ago, and we continue to be awed by the size and the energy of this global community. The attendee numbers held constant at 2107 levels with 170,000 participants, and the West Coast Consulting Group team was thrilled that the number of advisory sessions and visits to our booth in the Expo was up by 25% and that means people are wanting to do more with Salesforce.  Thanks to everyone who stopped by!

We’ve had a couple of months to make sense of the overwhelming amount of information we learned at Dreamforce, and the takeaways have solidified in the West Coast Consulting Group team’s mind. As we approach the holiday season, our company and yours are in the midst of planning for 2019, and it’s the perfect time for us to unify these two milestones: what’s new, exciting and will deliver value to your business with what you should be thinking about doing next year. (more…)

November 25th, 2018|Categories: Awards & Certifications, Salesforce|

Feel Like a Genius with Einstein for Your Business

Businesses large and small alike can find themselves swimming in data: data about their customers, data about their operations, data about their market, and so much more.  In the digital economy, with more software, more devices, more mobility and more connected things, we as individuals, as employees, and as consumers generate clouds of “digital dust,” and the task of making sense of data has catapulted to the top of the priority list for the most innovative companies.

As a salesforce.com customer, you have a couple of options to utilize tools that they provide to analyze your business data, both the data that is resident within your salesforce instance and even data that is stored in other applications or data stores.  These two solutions are:

  • The Einstein family or analytics platforms for native salesforce data, such as Sales Cloud Analytics, Marketing Cloud Analytics and more;
  • Einstein Discovery, the newest entry in the salesforce solution set that performs predictive analytics (more on that in a minute) on any data source, including data sources from outside of salesforce. 

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Is It Time For Lightning?

Change is hard.  Changing our personal behaviors is hard enough, so changing a team’s processes or those of an entire organization consisting of n individuals is harder to the nth degree.  But there will always be opportunities to change for the better, and moving to Salesforce’s Lightning user interface (UI), a revamp of what is now called the “Classic” UI, has a lot of good things to offer your team.  To help you manage your organizational challenges when considering and executing your Lightning upgrade, West Coast Consulting Group wanted to summarize a recommended approach that has worked for our customers.

PLAN
The Salesforce Lightning experience is a significant step in the platform’s evolution, delivering not only a new graphical look and feel to your reports and dashboards, but a host of new features that deliver both increased user productivity and embedded analytics that will make your business more efficient, whether you are a small business with a handful of Salesforce users or a large multinational corporation. (more…)

Patient-Centric Health Care

Healthcare provider operations are a complex balancing act of pressures from numerous stakeholders with a lot of influence: payers/insurance companies, local and national regulators, and suppliers and pharmaceutical companies with a lot of influence, just to name some.  But in the middle of these sometimes-opposing forces sits the patient, and today’s healthcare companies are looking for ways to evolve their operations to ensure the patient is at the center. Patient-centric healthcare processes ensure that a provider can instill the greatest trust, increase satisfaction levels and maintain strong, ongoing relationships with each patient for a long time.

That’s why Salesforce created Health Cloud, a solution tailored for healthcare providers and consisting of a packaged configuration of its Service Cloud platform. (more…)

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