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Salesforce

The State of Healthcare Digital Transformation in the Era of COVID-19

The healthcare industry has been catapulted to the forefront of our attention over the past several months, and has performed heroically.  All healthcare workers, whatever their role, deserves the rounds of applause, all the howls, each and every banging pot and pan, and a million times more, at 7 pm and at every other hour of every day.  West Coast Consulting cannot thank you enough for all that you have done.

The healthcare industry’s rapid pivot to accelerate testing, diagnosis, and treatment during a pandemic has pushed into the background other operational concerns for now. But other operational  challenges remain, and their importance will re-emerge:  a need to improve the quality of all healthcare services and thus the outcomes; a continued drive to reduce costs; and a mandate to improve productivity and efficiency at the same time.  While healthcare IT transformation initiatives are not top of mind at the moment, their long-term benefits are still compelling.  And there are some fundamentals that can and, quite frankly, should be managed in the interim. (more…)

June 30th, 2020|Categories: Healthcare, Sales Cloud, Salesforce, Salesforce Lightning|
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Digital workflows enables city to govern effectively

working from home

You’ve probably seen this digital transformation meme:

It’s funny because it’s true: the current pandemic and associated social distancing lockdown has served as the most compelling event imaginable to accelerate how many of us have transitioned to working virtually.

Even industry sectors that have long been perceived as the most resistant to change, including the public sector, have stepped up to the “new normal,” and are taking advantage of cloud applications to perform their business digitally. (more…)

May 5th, 2020|Categories: Non-profit/Public Sector, Sales Cloud, Salesforce, Service Cloud|
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Can High Growth Business IT Keep Up With the Big Guys?

Keep Up With the Big Guys.
One of the things that we at West Coast Consulting Group like about working with fast growing businesses is their almost singular focus on customer service. And fast growing businesses aren’t always this way by choice; they often feel they have to make trade-offs with their limited resources when conducting their daily activity.  And when your resources are limited, the best fast-growing businesses will put their customers first.

This leaves them little time, if any, to focus on improving their business and taking advantage of technologies that have transformed companies with much larger budgets.  Data science.  Predictive analytics. Artificial intelligence. Cloud software and platforms. Mobile apps. The Internet of Things. The list goes on and on.  But who’s got time to figure out what this all means when you’re dealing with inventory management, promotions, customer communications, payroll, financial reporting, and just keeping the lights on? (more…)

January 3rd, 2020|Categories: High Tech, Salesforce|
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West Coast Consulting Among CIO Applications’ Top 25 Solutions Providers for Salesforce Customers

The West Coast Consulting team is honored to have been included in CIO Applications’ 2019 list of the Top 25 solutions providers for Salesforce customers.  The main reason the WCG team has been included in this list is our ongoing commitment to innovation, and not just for the sake of innovating.  We bring our combined expertise in business process design and the Salesforce solution set to creating client environments that deliver measurable value in greater efficiencies, faster and more accurate processes, and expanded revenue streams.

The CIO team did a great job writing up some of our relevant experiences, and you can read more about it here.

#Awards #Certifications #Salesforce #SalesCloud # ServiceCloud

June 6th, 2019|Categories: Awards & Certifications, Sales Cloud, Salesforce, Service Cloud|
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20 Years of Salesforce, 15 years of West Coast Consulting Group!

It’s been a lot of fun to follow the media coverage of Salesforce, describing the incredible achievements of Marc Benioff and Parker Harris and the entire team over the past twenty years.  One of our favorite photos was in the San Francisco Chronicle of Mark and Parker outside of Mama’s Cafe in North Beach.  One of the West Coast Consulting Group team’s favorite spots is just across the street at the Liguria Bakery, where we try to show up early to get our focaccia before they sell out!  It’s interesting to think about how all three of these things – Mama’s, Liguria Bakery and Salesforce – are San Francisco institutions, and on the 20th anniversary of Salesforce we thought about what this particular institution, that today reaches all parts of the globe, means to us.

2004: What a Year!
West Coast Consulting Group started in 2004, a bunch of enterprise software and business process optimization specialists from large tech firms and systems integrators coming together to bring our expertise to Silicon Valley companies.  Our mission was to codify their processes in software.  And one day we were standing outside of our SoMa offices and a taxi drove by with an ad with that now-iconic cloud logo and the tagline “No Software.”  What was this?!  We immediately investigated, had our first meeting with the Salesforce team and from that point, there was no looking back.

Our team was one of the first teams trained, certified and gainfully employed to deliver Salesforce implementations back in the day when the Salesforce platform was essentially only what SalesCloud is today.  We were among the first 500 to be certified, and we have a plaque to prove it! (more…)

April 8th, 2019|Categories: Awards & Certifications, Sales Cloud, Salesforce, Service Cloud|
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