The healthcare industry has been catapulted to the forefront of our attention over the past several months, and has performed heroically. All healthcare workers, whatever their role, deserves the rounds of applause, all the howls, each and every banging pot and pan, and a million times more, at 7 pm and at every other hour of every day. West Coast Consulting cannot thank you enough for all that you have done.
The healthcare industry’s rapid pivot to accelerate testing, diagnosis, and treatment during a pandemic has pushed into the background other operational concerns for now. But other operational challenges remain, and their importance will re-emerge: a need to improve the quality of all healthcare services and thus the outcomes; a continued drive to reduce costs; and a mandate to improve productivity and efficiency at the same time. While healthcare IT transformation initiatives are not top of mind at the moment, their long-term benefits are still compelling. And there are some fundamentals that can and, quite frankly, should be managed in the interim. (more…)