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Can High Growth Business IT Keep Up With the Big Guys?

Keep Up With the Big Guys.
One of the things that we at West Coast Consulting Group like about working with fast growing businesses is their almost singular focus on customer service. And fast growing businesses aren’t always this way by choice; they often feel they have to make trade-offs with their limited resources when conducting their daily activity.  And when your resources are limited, the best fast-growing businesses will put their customers first.

This leaves them little time, if any, to focus on improving their business and taking advantage of technologies that have transformed companies with much larger budgets.  Data science.  Predictive analytics. Artificial intelligence. Cloud software and platforms. Mobile apps. The Internet of Things. The list goes on and on.  But who’s got time to figure out what this all means when you’re dealing with inventory management, promotions, customer communications, payroll, financial reporting, and just keeping the lights on? (more…)

January 3rd, 2020|Categories: High Tech, Salesforce|

West Coast Consulting Among CIO Applications’ Top 25 Solutions Providers for Salesforce Customers

The West Coast Consulting team is honored to have been included in CIO Applications’ 2019 list of the Top 25 solutions providers for Salesforce customers.  The main reason the WCG team has been included in this list is our ongoing commitment to innovation, and not just for the sake of innovating.  We bring our combined expertise in business process design and the Salesforce solution set to creating client environments that deliver measurable value in greater efficiencies, faster and more accurate processes, and expanded revenue streams.

The CIO team did a great job writing up some of our relevant experiences, and you can read more about it here.

#Awards #Certifications #Salesforce #SalesCloud # ServiceCloud

20 Years of Salesforce, 15 years of West Coast Consulting Group!

It’s been a lot of fun to follow the media coverage of Salesforce, describing the incredible achievements of Marc Benioff and Parker Harris and the entire team over the past twenty years.  One of our favorite photos was in the San Francisco Chronicle of Mark and Parker outside of Mama’s Cafe in North Beach.  One of the West Coast Consulting Group team’s favorite spots is just across the street at the Liguria Bakery, where we try to show up early to get our focaccia before they sell out!  It’s interesting to think about how all three of these things – Mama’s, Liguria Bakery and Salesforce – are San Francisco institutions, and on the 20th anniversary of Salesforce we thought about what this particular institution, that today reaches all parts of the globe, means to us.

2004: What a Year!
West Coast Consulting Group started in 2004, a bunch of enterprise software and business process optimization specialists from large tech firms and systems integrators coming together to bring our expertise to Silicon Valley companies.  Our mission was to codify their processes in software.  And one day we were standing outside of our SoMa offices and a taxi drove by with an ad with that now-iconic cloud logo and the tagline “No Software.”  What was this?!  We immediately investigated, had our first meeting with the Salesforce team and from that point, there was no looking back.

Our team was one of the first teams trained, certified and gainfully employed to deliver Salesforce implementations back in the day when the Salesforce platform was essentially only what SalesCloud is today.  We were among the first 500 to be certified, and we have a plaque to prove it! (more…)

Happy Customers with Paperless Business Processes

As the end of 2018 approaches, we wanted to extend our best wishes for the holiday season and sincerest thanks for collaborating with the West Coast Consulting team this year.

It’s been another great year, and we are excited and proud of what we accomplished together.  Our top achievements include:

  • Digital Transformation.  This was the dominant theme of our customer engagements in 2018, and in 60% of our projects we reduced dependency on paper-based processes and physical hand-offs of information to all-digital workflows.  Once workflows are digital, our client organizations benefit not only from greater automation and speed, but the ability to conduct business at any time and from any location.
  • Adoption of Artificial Intelligence (AI).  With the increasing presence of AI platforms from market-leading vendors like IBM, Google and others, the West Coast Consulting Group team made tremendous strides in making AI benefits a reality for our customer organizations, reducing the reliance on human resources for basic, repetitive tasks.  A frequent use case for AI includes reading and interpreting email content and attachments to being the work order process.
  • Continual adoption of best practices to optimize existing software platforms.  So many of our customers have invested significantly in their CRM solutions and struggle with incomplete workflows still reliant on manual intervention.  Rather than throw everything out and start over at great cost, the WCG team repeatedly engages to remap and restructure CRM-related processes to make them usable and effective, salvaging previous investments and delivering immediate value to the business.

We are looking forward to doing more of the same in 2019!  From all of us at West Coast Consulting, we wish you a happy new year!

December 20th, 2018|Categories: Marketing|

Salesforce and West Coast Consulting Group Present an Executive Dinner with Dr. Josh Newman

Looking forward to hosting Salesforce Chief Medical Officer, Dr. Josh Newman, and a select group of executives for an exclusive dinner on Wednesday, December 5th, at the highly acclaimed Bourbon Steak inside the Fairmont Scottsdale Princess in Scottsdale, AZ.

We hope you can join us for this evening of delicious food, networking and insightful conversation around industry trends, how companies are adapting, and what the future of Healthcare and Life Sciences will look like. Register Here!

December 4th, 2018|Categories: Events, Salesforce|
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