Choosing The Right Support App To Grow Your Business

If you’re trying to select a support app for your business there are enough options to make this task rather daunting. Two of the most talked about service-desk support tools are Desk.com and Service Cloud – both from Salesforce! By leveraging cloud-based tools to deliver outstanding service, companies will ensure that their customers are faithful to their products and even recommend them to their peers. Depending on the size and scope of your company, Desk.com or Service Cloud will help you meet and exceed your service goals and become a truly customer-focused organization. (more…)

With many successful Service Cloud implementations, West Coast Consulting Group has developed a top 10 checklist for deploying the Service Cloud to global call center operations.

Below are ten steps we suggest following, prior to ‘Go-Live’:

1. Single Point of Contact
When going live, the level of activity and emotion tends to run high and things can be chaotic if there are too many points of contact. Having a designated single point of contact from the customer team minimizes noise and confusion and makes the cut-over go much more smoothly. (more…)