wcg 2019

Non-profit/Public Sector

Transforming Community Support: A Scalable Resource Mapping Solution

During the height of the COVID-19 pandemic, West Coast Consulting Group collaborated with the San Francisco Board of Supervisors to address an urgent and growing need: centralized, accessible information for vulnerable communities. The result was the SF BOS COVID-19 City Services Map, a powerful tool designed to connect residents with essential resources in real time.

Resource Map

This interactive map provided critical information on childcare, COVID-19 testing sites, educational support, handwashing stations, to-go food options for low-income and unhoused individuals, mental health and substance abuse services, senior services, technology access points, and more. It also highlighted life-saving services such as the Homeless Outreach Team’s Street Medicine urgent assistance line, ensuring 24/7 support for the city’s most at-risk populations.

From Crisis Response to Long-Term Impact
What began as a rapid-response tool during a public health crisis has proven to be much more. The SF City Services Map stands as a model for how targeted, digital solutions can empower communities, quickly, efficiently, and compassionately. At West Coast Consulting Group, we see this as a blueprint. Whether it’s disaster relief, housing insecurity, public health outreach, or community development, this mapping framework can be adapted to serve any city, any region, and any need. By integrating real-time data, local partnerships, and intuitive design, we help communities stay connected to the resources they need when they need them most.

Need to Map Resources in Your Community?
We’re ready to bring this solution to you. Let’s build a custom resource map tailored to your city or organization’s needs. From design to deployment, we offer full support to ensure your residents are informed, supported, and safe.

Contact West Coast Consulting Group today. You can email us at info@westcoastconsulting.com or call us at 415-626-3493.

 

 

Digital workflows enables city to govern effectively

Digital Workflow

You’ve probably seen this digital transformation meme:

It’s funny because it’s true: the current pandemic and associated social distancing lockdown has served as the most compelling event imaginable to accelerate how many of us have transitioned to working virtually.

Even industry sectors that have long been perceived as the most resistant to change, including the public sector, have stepped up to the “new normal,” and are taking advantage of cloud applications to perform their business digitally. (more…)

A Customer Engagement Lesson From Portland’s TriMet MAX Light Rail

Last week I traveled to Portland for a customer meeting. The meetings were productive and I was leaving with a strong sense of collaboration and excitement from our customer. Portland is known for it’s great public transit system, TriMet, which means that most people don’t even use a car when visiting. When it was time to go, they urged me to take advantage of the city’s oft touted MAX light rail train to the airport. I was waiting for a Red Line train, but, as luck would have it, the Red Line was delayed due to an accident. (more…)