Salesforce

Salesforce

A Customer Engagement Lesson From Portland’s TriMet MAX Light Rail

Last week I traveled to Portland for a customer meeting. The meetings were productive and I was leaving with a strong sense of collaboration and excitement from our customer. Portland is known for it’s great public transit system, TriMet, which means that most people don’t even use a car when visiting. When it was time to go, they urged me to take advantage of the city’s oft touted MAX light rail train to the airport. I was waiting for a Red Line train, but, as luck would have it, the Red Line was delayed due to an accident. (more…)

August 12th, 2015|Categories: Non-profit/Public Sector, Sales Cloud, Salesforce, Service Cloud|
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Desk.com versus Service Cloud

Choosing The Right Support App To Grow Your Business

If you’re trying to select a support app for your business there are enough options to make this task rather daunting. Two of the most talked about service-desk support tools are Desk.com and Service Cloud – both from Salesforce! By leveraging cloud-based tools to deliver outstanding service, companies will ensure that their customers are faithful to their products and even recommend them to their peers. Depending on the size and scope of your company, Desk.com or Service Cloud will help you meet and exceed your service goals and become a truly customer-focused organization. (more…)

April 2nd, 2015|Categories: Salesforce, Salesforce Lightning, Service Cloud|
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3 Ways Salesforce.com’s Communities Will Boost Engagement For Your Business

In today’s business climate, success is driven by your company’s ability to unify engagement between customers, employees, partners, suppliers and distributors. In order to stay current with customer-focused strategy and empowered employee teams, companies need solutions to connect all aspects of their business. Salesforce has recently launched a revamped version of Communities, a cloud-based platform that allows companies to create an online forum that provides enhanced, interactive experience between customers, employees, and partners. (more…)

December 22nd, 2014|Categories: Communities, Salesforce|
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YesVideo Wins Service Surfboard Award

San Francisco, Calif. — October 16, 2014 — West Coast Consulting Group, the San Francisco based Cloud consulting firm announced today that its customer YesVideo, has won the Anytime, Anywhere Service Surfboard Award at Dreamforce 14. The Surfboard Awards recognize key salesforce.com customers for their commitment to service, innovation and success through use of the Service Cloud or Desk.com. Other award winners included Coca Cola, Walgreens and The Home Depot.

yesvideo-award (more…)

October 16th, 2014|Categories: Awards & Certifications, Sales Cloud, Salesforce, Service Cloud|
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Top 10 Checklist for your Service Cloud Deployment

With many successful Service Cloud implementations, West Coast Consulting Group has developed a top 10 checklist for deploying the Service Cloud to global call center operations.

Service Cloud Launch Photo

Below are ten steps we suggest following, prior to ‘Go-Live’:

1. Single Point of Contact
When going live, the level of activity and emotion tends to run high and things can be chaotic if there are too many points of contact. Having a designated single point of contact from the customer team minimizes noise and confusion and makes the cut-over go much more smoothly. (more…)

September 1st, 2014|Categories: Salesforce, Salesforce Lightning, Service Cloud|
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