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Google Cloud Announces Exciting New Features at “Next 17”

Google unveiled its latest Google Drive enhancements for enterprise customers on 8/22/17. Some of the new and updated features include Team Drives, and Drive File Stream features powered by the company’s machine intelligence tech.

What is Google Team Drive?

Google Team Drives are shared spaces where teams can store, search, and access their files from any device.

Unlike files in My Drive, new members can be added and provided with instant access to the relevant documents in Team Drive. This reduces the time for new members to ramp up.

The files in Team Drive are owned by the team instead of an individual. So  even if team member leaves, the files stay exactly where they are, so your team can continue to share information and get work done, without missing a step.

(more…)

August 31st, 2017|Categories: Events, Google|

Webinar: “Transplanting a Healthcare CRM”, a Case Study

Learn how FDB Health, a division of the Hearst Corporation, met the challenge of implementing a new CRM on the Salesforce platform to replace their highly customized incumbent system.  They had to mange highly complex business processes between diverse business units, and integrate with disparate legacy systems.

In this recorded webinar you will hear Roger Lee, Senior Director Customer Relations at FDB Health, and Benafsha Irani, Managing Partner of West Coast Consulting Group, discuss the “Lessons Learned” and how they might apply to you, including:

  • Establish a senior decision maker, who knows all the processes, to drive the project
  • Don’t just recreate your current processes
  • Don’t paint yourself into a corner

Click here for the webinar.

June 28th, 2017|Categories: Events|

Highlights from Salesforce Winter ’17 Release

snowman17As West Coast Consulting Group continues to keep its current and potential customers up to date on Salesforce, we present below the highlights from last week’s Dreamforce 2016 conference about what is contained in the Winter ’17 Release. As you may know, Salesforce normally has three releases a year, with the Winter release being the most comprehensive.

This new release is no exception. For example, the new feature artificial intelligence (AI) is used to include predictive analytics and natural language processing to the Customer Service Platform. In addition, one can now prioritize the highest value leads every time with Predictive Lead Scoring for Sales, determine which customers are most likely to engage with Predictive Scoring for Marketing, and automatically capture customer data to discover next steps and closest connections with Salesforce Inbox. (more…)

October 18th, 2016|Categories: Events, Salesforce|

Join us at Dreamforce Booth #112

If you are coming to Dreamforce this year, please come and visit West Coast Consulting Group with the highest customer satisfaction rating on the AppExchange, and learn from our award winning customers.

Join us for these fun events:

Dreamforce Expo Booth West 112
October 13 – 16 | all day (more…)

October 4th, 2014|Categories: Events|