Small and large organizations alike have to manage the difficult task of collecting their customers’ bad debt. But not all organizations have the same resources to do so. Large private companies employ fleets of collections agents to pursue customers for non-payment, and ultimately write down and sell off their bad debt for pennies on the dollar to third party collections agencies. At the other end of the spectrum, smaller organizations often have no choice but to manage debt collection with a few team members who do this in addition to their regular day jobs. And public organizations like state and local governments, operating on tight budgets, often have little to no resources available to collect overdue payments and taxes from their constituents.
Regardless of the scope of your organization’s collections activity, there is one common and important thread: you will collect more debt if you reach out to your payers quickly, if you reach out in a personalized fashion, and if your outreach is flexible. And the best way to act with speed, to be fully informed during your one-on-one interactions, and to understand what payment plans you might offer is to deploy intelligent, automated collections processes.
That’s where West Coast’s CloudCollect comes in. A native Salesforce solution, available on the AppExchange, CloudCollect brings process automation and rich insights to your collections operations. Key features of CloudCollect include:
- CloudCollect integrates with your billing, accounting and ERP systems to create a complete view of customer account and receivables status;
- CloudCollect automatically creates collections actions and tasks that direct your customer outreach in email or by phone;
- CloudCollect has a management dashboard providing insights into debtors, collector activity, and outstanding invoices and balances;
- And more!
CloudCollect’s flexibility allows you to optimize your collections operations for both individual debtors as well as for your business customers. Explore West Coast’s CloudCollect or contact us at 415-626-3493 or info@westcoastconsulting.com today for more information.
