Your services team is ready to jump in and help. But often they are slowed down by disconnected processes, systems, and information, or impacted by inefficient scheduling and systems that can’t keep pace with your business.
That’s why Salesforce has just announced Field Service Lightning.
Salesforce Field Service Lightning is a modern approach to field service that’s built for mobile and the Internet of Things (IoT). You can now unite customers, connected devices, agents, dispatchers, and employees in the field on one powerful service platform to deliver a seamless customer experience from phone to field.
It helps your organization to:
- Create work orders from any case, fast
- Manage complex assets
- Schedule and dispatch work, intelligently
- Manage and monitor technicians
- Access information from any mobile device
- Monitor performance in real time
Providing a truly differentiated and best-in-class service experience means meeting and exceeding your customer’s expectations at every interaction. Let our team help you assess if Field Service Lightning is right for your services team.
Contact us today at info@westcoastconsulting.com to schedule your free assessment.
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