img-unifyFrom RightNow to – A Single CRM

The Challenge

Unify is an information management software company that develops, migrates and  archives business applications and data. They needed expertise to migrate AXS-One’s complex case management data from RightNow to prior to their RightNow license expiration – a tight schedule.

Unify contacted their Senior Account Executive, Erik A. King to help  identify a implementation partner with RightNow experience. Erik A. King recommended West Coast Consulting to migrate their Case Management data to a single CRM platform –

The Solution

West Coast Consulting’s team analyzed the existing RightNow data and mapped it to They wrote an intermediary Java program that read the data from the source mySQL database and migrated it to a format that was readable by Within one month, they migrated 22,702 existing AXS-One’s customer and R&D cases including 2,789,632 case threads and 30,000+ attachments with a total size exceeding 40GB.

The migration from RightNow to was 100% accurate and they took the system live without a glitch. is now being used in all facets of the  business – marketing, lead management, sales, installation, entitlement, warranty and service. Chatter keeps the entire office up to date on all projects and tasks.


AXS-One, a leading provider of high performance Records Compliance Management  software solutions which was acquired by Unify had all of its Case Management data migrated into a single Service Cloud platform. “West Coast Consulting has done an outstanding job, migrating our data so that we can communicate and operate more efficiently, and allowing our customer service team to provide exceptional service for our combined customer base.” said Chris Anderson.

Unify Corporation

Software & Programming

Roseville, California

Full implementation in just 1 month

Successful, complex data migration

Service Cloud solution with no investment in hardware or software