img-genesysNon-Profit Deploys Salesforce CRM in Three Weeks

The Challenge

Genesys Works is a non-profit organization in Houston, Texas that enables inner-city high school students to break through barriers and discover through meaningful work experience, that they can succeed as professionals in the corporate world. Students join the program for 8 intensive weeks of training, to work at one of the company’s clients during their senior year.

The company used a variety of Excel spreadsheets to manage their student data, as well as advisor, donor and client company information. This made it hard to implement repeatable business processes to streamline operations.

Sharon Jacobson, Executive Director, described how they needed to look for a solution: “We had to find a way to consolidate our information into one system that would allow us to standardize our processes and keep all our data in one place. I had used Salesforce.com in my past company and knew that it would be able to solve our problems. However, two previous consulting engagements had failed to produce a working implementation.”