Top 10 Checklist for your Service Cloud Deployment

With many successful Service Cloud implementations, West Coast Consulting Group has developed a top 10 checklist for deploying the Service Cloud to [...] Read more –>

Manage Operations without Hardware and Software

Silicon Valley companies are focused on launching their products to the market rapidly. They don’t want to waste time on setting up operations. [...] Read more –>

Dreamforce 2013

Dreamforce ‘ 13 is next week and we would like to remind you to visit West Coast Consulting Groupand obtain a FREE 5-Step Assessment of your curren [...] Read more –>

Integrating Your Cloud CRM – A Salesforce.com Integration Approach

Over the years, companies have invested considerable amounts of time, budget and resources to implement Enterprise Resource Planning (ERP) systems lik [...] Read more –>

Extending Your Salesforce.com for Service

Salesforce.com has the most sophisticated Service CRM solution today. When Salesforce launched it was a sales tool for tracking and monitoring interac [...] Read more –>

The New Salesforce.com and Oracle Partnership – What It Means For Customers

The partnership between salesforce.com and Oracle is a win-win for all customers who use either company’s services. How will Oracle benefit? Oracle [...] Read more –>

What Does It Take To Be A Customer Company?

Today, companies have more customer touch points to manage than ever before – face2face, phone, email, web, video, and social media, just to name a [...] Read more –>

Using Salesforce Marketing Campaigns

Most people know about the power of salesforce.com for sales, but surprisingly, we have found that many executives are still learning how to leverage [...] Read more –>