San Francisco Board of Supervisors Communicates with Constituents using Salesforce

The Challenge

The Board of Supervisors is the legislative branch of the City and County of San Francisco. The Board consisting of 11 District Supervisors, Clerk of the Board and the Youth Commission, were looking to find an effective way to manage incoming inquiries, and communicate effectively with their 800,000+ San Francisco constituents.

The Board of Supervisors wanted to perform a digital transformation to expand its reach to its Constituents and respond to their incoming Inquiries in an effective manner. However, each District Office needed to manage their data for its constituents separately, while maintaining a unified communications structure for its constituents.

All inquiries from the public needed to be recorded, categorized, and routed to the appropriate organization. Government liaisons needed to be tracked and managed. And the board members required an easy but consistent way to reach out to t